Frequently Asked Questions | Hubbell Power Systems

Welcome to the Hubbell Power Systems' Frequently Asked Questions web portal! If you have a question that is not covered here, please email us at FAQ@hubbellpowersystems.uservoice.com.

Knowledge Base

  1. Cable Accessories / Underground Separable Connectors 

    1. What are cable accessories / underground separable connectors?
    2. What is the difference between an elbow and parkingstand lightning arrester?
    3. Can these products be submersed in water?
    4. What rubber is used for loadbreak/deadbreak elbows?
    5. Why is it important to have the cable specifications when ordering these products?
  2. Communications 

    1. When I try to install the IMUX 2000 VNMS version 3.2 in Windows 10, the installation aborts prematurely. Is there a fix for this?
    2. How do I install the RFL™ eXmux VNMS?
    3. Why is reserve fiber optic cable storage important?
    4. How many Opti-Loop® FOS snow shoes do I need for my new deployment, and how much reserve fiber can each one store?
    5. How do I determine the correct size Opti-Loop® FOS assembly for a deployment?
  3. Connectors 

    1. Can all of the Substation Connectors be Quick Shipped?
    2. What are clues that a part may be a Substation Connector?
    3. What types of Substation Connectors do you offer?
    4. What is a 'C' pad?
    5. Do you also offer pads with 2 holes?
  4. Cyber Security 

    1. Where can I find firmware updates for my RFL™ brand equipment?
  5. Insulators 

    1. Why would I want to have zinc sleeves added to the pins of my toughened glass bell suspension insulators?
    2. Why do some toughened glass bell suspension insulators have color bands applied to them?
    3. Is there a standard which dictates the use of color bands for toughened glass bell suspension insulators?
    4. Where are our toughened glass bell suspension insulators manufactured?
    5. Are the toughened glass bell suspension insulators subjected to any type of thermal testing?
  6. Resources 

    1. Where can I find RFL™ brand product manuals?
    2. Where can I find RFL™ brand software updates?
    3. Where can I find RFL™ brand Quick Start Guides?
    4. Where can I find RFL™ brand product bulletins, notices and announcements?
  7. Training/Webinars 

    1. Where can I find older CONNECT™ webinar recordings?
  8. Anchors 

    1. What tools are required to install CHANCE Square Shaft Anchors?
    2. What tools are required to install PISA style anchors?
    3. How do I determine the holding capacity of an anchor?
  9. Arresters 

    1. What does MCOV or COV (UC) rating of a surge arrester mean?
    2. How does MCOV / COV (UC) rating differ from Duty Cycle rating?
    3. What field testing does Hubbell Power Systems recommend for distribution arresters?
    4. What is the standard lead wire length type?
    5. What size wires can be attached using the provided terminal?
  10. Bushings 

    1. Where is PCORE Electric, Inc. located?
    2. How long has PCORE been manufacturing bushings?
    3. Is PCORE Electric an ISO Certified Company?
    4. What is PCORE’s product offering?
    5. What standards does PCORE manufacture it’s bushings to?
  11. Customer Service 

    1. What is the Hubbell Emergency Action Team?
    2. Can material be expedited?
    3. What does it mean if material is “allocated”?
    4. How soon after material is allocated will it ship?
    5. How do I view pricing and availability information?
  12. One Hubbell Web 

    1. Do we still have a Hubbell Power Systems only brand site?
    2. Will the URL hubbellpowersystems.com still work?
    3. Will my saved Favorites and Bookmarks still work?
    4. Is the eCat going away?
    5. Will the web apps/tools still be available after the full redirect?
  13. Switching & Fusing 

    1. Why is the Versa-Tech designed the way it is, such a departure from what we would normally see with the core standard recloser design?
    2. How much line current does the Versa-Tech need to operate?
    3. What are some of the differences between the Versa-Tech LT, Versa-Tech I, Versa-Tech II, and Versa-Tech XC?
    4. With regards to Versa-Tech's battery management, there have been various iterations of firmware that have been made available for different reasons and for different functions in the lifespan of the product lines. What are the different firmware versions of the Versa-Tech and which one should be used?
    5. In today's environment, how secure are Versa-Tech's WiFi settings?
  14. All articles 

    1. What is the Hubbell Emergency Action Team?
    2. What does MCOV or COV (UC) rating of a surge arrester mean?
    3. What routine maintenance does Hubbell Power Systems recommend for distribution arresters?
    4. Where is PCORE Electric, Inc. located?
    5. What tools are required to install CHANCE Square Shaft Anchors?
    169 articles 

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